We caught up with Jenn to ask what some tangible results of a enviable company culture can be and why they offer 4, USD to their new hires to quit:
Price is an area where Zappos has made a conscious trade-off in its service model in order to deliver exceptional service. Everyone wants to know what the heck is going on. And no one inside the company is surprised. Hsieh is crystal clear on the culture he needs to make the company thrive, and he and his team have broken it The zappo case into ten core company values: Deliver wow through service.
Embrace and drive change. Create fun and a little weirdness.
Be adventurous, creative, and open-minded. Pursue growth and learning. Build open and honest relationships with communication. Build a positive team and family spirit.
Do more with less. Be passionate and determined. Hsieh embodies these values. He is passionate, positive, fun, humble.
And a little weird. He then replaced them with the exact same pair. So go ahead, be a little weird. Early in his career, Hsieh had a breakthrough about how much culture mattered to the performance and motivation of employees.
He sold a software company he had founded when he realized that even he no longer wanted to come to work, primarily because of the culture. Ina year in which the average turnover at call centers was percent, turnover at Zappos was 39 percent including turnover owing to promotions. Managers attribute the loyalty to a culture that cultivates the passion, purpose, and humanity of its employees.
The conviction that culture is key is embraced throughout the ranks at Zappos. It was conceived as a training tool for new hires and partners, but consumption of the book has gone way beyond that internal circle.
We recommend buying it and just paging through. I hear so many horror stories from friends about the places they work and it only makes me feel that much more fortunate to be a part of the Zappos family.
The quote that moved us most was from Ryan A.: At Zappos being yourself is the best thing you can do. Human beings are not at their best in a defensive, self-distracted crouch.
Reprinted by permission of Harvard Business Review Press.
Excerpted from Uncommon Service:All content provided on the Beyond the Box blog (“BTB blog”) is for informational purposes only and does not constitute a recommendation or an endorsement of any products, services, activities, views, or individuals featured. I have the mounted versions made up and ready to cut.
In the mean time I'm finishing up 24 volunteer troops. After that I have some civilians, then back to the ships- Very exciting to see this coming to completion- even though I am a few months behind schedule as to where I'd like to be. When a company buys another company, the second company usually becomes a subsidiary.
For example, Amazon owns many subsidiary companies, including everything from Audible (recorded books) to Zappo's (online shoe sales). calendar A section of most Portals that gives a viewer an opportunity to see a typical calendar view of events.
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